Terms of service

Last updated: August 31, 2026

OVERVIEW

Welcome to Drunk Angel. The terms “we,” “us,” and “our” refer to Drunk Angel. Drunk Angel operates this online store and website, together with all related content, features, tools, products, and services (collectively, the “Services”). Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

These Terms of Service (the “Terms”), together with any policies referenced in them, govern your access to and use of the Services. Please read them carefully because they contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using the Services, including by placing an order, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, you must not access or use the Services.

SECTION 1 — ACCESS AND ACCOUNTS

By using the Services, you represent that you are at least the age of majority in your state, province, or country of residence. If you permit a minor dependent to use the Services on a device that you own or control, you are responsible for that use.

You may be required to provide information such as your email address and billing, payment, and shipping details. You agree that the information you provide is accurate, current, and complete and that you have the right to provide it.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account. You may not transfer, sell, assign, or license your account to another person. Please notify us promptly if you believe your account has been accessed without authorization.

SECTION 2 — PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to describe and display our products accurately. However, colors and appearance may vary depending on your screen, device settings, lighting, and photography. Because many gemstones are natural, the item you receive may vary in color, pattern, inclusions, texture, shape, or other characteristics from the product images. These natural variations are not necessarily defects.

Product descriptions, availability, pricing, and specifications may be changed at any time without notice. We may discontinue a product or limit the quantities available to any person, household, geographic region, or jurisdiction where permitted by law.

References to gemstone meanings, energy, symbolism, healing traditions, or wellness are provided for cultural, historical, and general informational purposes only. They are not medical advice, and our products are not intended to diagnose, treat, cure, or prevent any disease or health condition. Always seek advice from a qualified healthcare professional regarding medical concerns.

SECTION 3 — ORDERS

When you submit an order, you make an offer to purchase the products in that order. An automated order confirmation only confirms that we received your order; it does not constitute acceptance. Your order is accepted when we confirm shipment or otherwise expressly confirm acceptance.

We may reject, limit, or cancel an order where permitted by law, including because of product unavailability, suspected fraud, payment issues, pricing or description errors, shipping restrictions, or suspected resale activity. If we cancel an order after payment has been collected, we will refund the amount paid for the canceled portion to the original payment method.

Please review your order carefully before submitting it. We process orders promptly and cannot guarantee that an order, item, or shipping address can be changed or canceled after submission. If you need assistance, contact us as soon as possible at market@drunkangel.com.

Unless we expressly agree otherwise in writing, products purchased through the Services are intended for personal or household use and not for commercial resale or export.

SECTION 4 — PRICES, PAYMENTS, TAXES, AND PROMOTIONS

Prices, discounts, and promotions may change without notice. The price charged will be the price displayed at checkout when the order is submitted, subject to correction of obvious errors as permitted by law. Prices shown on our website may differ from prices offered through third-party platforms or other sales channels.

Unless expressly stated otherwise, displayed prices do not include shipping charges, taxes, customs duties, import fees, or other government charges. Any applicable amounts will be shown at checkout when available or may be collected separately by the relevant carrier or authority.

You agree to provide current, complete, and accurate billing and payment information. By submitting payment details, you represent that you are authorized to use the selected payment method and authorize us and our payment processors to charge the total amount shown at checkout.

Promotions may be subject to separate terms, eligibility requirements, exclusions, expiration dates, and limits. Unless expressly stated otherwise, promotional offers and discount codes cannot be combined. If separate promotion terms conflict with these Terms, the promotion terms will govern for that promotion.

SECTION 5 — SHIPPING AND DELIVERY

You are responsible for providing a complete and accurate shipping address. Delivery dates and transit times are estimates and are not guaranteed. Delays may occur because of carriers, customs processing, weather, high order volume, incorrect address information, or events outside our reasonable control.

International customers are responsible for customs duties, import taxes, and related fees unless checkout expressly states otherwise. We are not responsible for delays caused by customs authorities.

We will provide tracking information when available. If a package appears lost, damaged, or materially delayed, please contact us at market@drunkangel.com so that we can review the matter with the carrier.

Title and risk of loss pass as provided by applicable law. Nothing in these Terms limits any mandatory consumer rights relating to delivery, loss, or damage. Additional shipping information is available in our FAQ. If we publish a separate Shipping Policy, that policy will also form part of these Terms.

SECTION 6 — RETURNS, REFUNDS, AND EXCHANGES

Returns and refunds are governed by our Refund Policy, which is incorporated into these Terms. Please review that policy before placing an order.

If you would like a different item, size, or style, please follow the return process for the original item and place a new order once your return has been accepted. We do not guarantee that a replacement item will remain available while a return is being processed.

Nothing in our Refund Policy or these Terms limits any return, cancellation, refund, or other consumer right that cannot lawfully be excluded or restricted.

SECTION 7 — LIMITED PRODUCT WARRANTY

Unless otherwise stated on the applicable product page, Drunk Angel jewelry includes a limited two-year warranty from the original purchase date against manufacturing defects in materials or workmanship.

This limited warranty does not cover normal wear and tear; scratches, tarnishing, fading, plating wear, or discoloration resulting from use or improper care; loss or theft; accidental damage; damage caused by misuse, impact, chemicals, water exposure, storage, or failure to follow care instructions; natural gemstone variations; resizing or alteration; or repairs performed by an unauthorized third party.

To request warranty service, contact market@drunkangel.com with your order number, a description of the issue, and clear photographs when possible. After inspection, and subject to applicable law, we may repair the item, replace it with the same or a comparable item, or provide another appropriate remedy.

This limited warranty is in addition to, and does not replace or restrict, any statutory rights or remedies available under applicable consumer law.

SECTION 8 — INTELLECTUAL PROPERTY

The Services and their content—including trademarks, brand names, text, product descriptions, photographs, graphics, reviews, video, audio, designs, and the selection and arrangement of that content—are owned by or licensed to Drunk Angel and are protected by applicable intellectual property laws.

We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Services for personal, non-commercial purposes. Except as permitted by law or with our prior written consent, you may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, sell, or commercially exploit any portion of the Services.

Drunk Angel’s names, logos, product names, designs, and slogans are trademarks or trade dress of Drunk Angel or its licensors. Shopify’s names, logos, and related marks belong to Shopify. No license to use any trademark is granted except as expressly stated in these Terms.

SECTION 9 — OPTIONAL TOOLS AND FEATURES

We may provide access to tools or features supplied by third parties. We do not control those third-party tools and provide access to them “as is” and “as available,” without endorsement or additional warranties from us.

Your use of optional third-party tools is at your discretion and may be subject to separate terms and privacy policies. We may introduce new Services, features, tools, or resources in the future, and they will also be subject to these Terms unless separate terms apply.

SECTION 10 — THIRD-PARTY LINKS AND SERVICES

The Services may contain links to or integrations with third-party websites and services. We do not control and are not responsible for their content, accuracy, availability, security, products, services, or practices.

If you access a third-party website or purchase from a third party, you do so subject to that third party’s terms and policies. Questions or complaints about third-party products or services should be directed to the relevant third party.

SECTION 11 — RELATIONSHIP WITH SHOPIFY

Our store is hosted by Shopify, which provides the ecommerce platform used to offer the Services. Purchases from our store are transactions between you and Drunk Angel, not between you and Shopify.

To the extent permitted by applicable law, Shopify is not responsible for products sold by Drunk Angel or for disputes, injuries, damages, or losses arising from transactions between you and Drunk Angel. Nothing in this section limits rights or remedies that cannot lawfully be excluded.

SECTION 12 — PRIVACY

Our collection and use of personal information are described in our Privacy Policy. Certain information may also be processed by Shopify in accordance with Shopify’s Privacy Policy.

Because the Services are hosted by Shopify and may use other service providers, information may be processed in countries other than the country in which you reside, subject to applicable data-protection law.

SECTION 13 — FEEDBACK AND USER SUBMISSIONS

If you voluntarily submit reviews, photographs, suggestions, ideas, or other content to us (collectively, “Feedback”), you grant Drunk Angel a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to use, reproduce, modify, publish, translate, distribute, and display that Feedback in any media for the purpose of operating, improving, and promoting the Services, subject to applicable law and our Privacy Policy.

You represent that you own or have the necessary rights to submit the Feedback; that the Feedback is accurate to the best of your knowledge; that you have disclosed any material incentive or compensation connected with it; and that it does not violate any law or third-party right.

We may, but are not required to, monitor, edit, or remove Feedback that we reasonably believe is unlawful, misleading, abusive, infringing, or otherwise inappropriate. We are not required to keep Feedback confidential, pay compensation for it, or respond to it unless applicable law requires otherwise.

SECTION 14 — ERRORS, INACCURACIES, AND OMISSIONS

The Services may occasionally contain typographical errors, inaccuracies, or omissions concerning product descriptions, pricing, promotions, shipping charges, transit times, or availability. We may correct or update information and, where permitted by law, cancel an affected order. If we cancel an order after payment, we will refund the amount paid for the canceled portion.

SECTION 15 — PROHIBITED USES

You may use the Services only for lawful purposes. You must not use the Services to:

violate any applicable law, regulation, or third-party right;
infringe intellectual property, privacy, publicity, or other rights;
harass, threaten, abuse, defame, discriminate against, or harm another person;
submit false, misleading, fraudulent, or deceptive information;
upload or transmit malware, malicious code, or other harmful material;
send spam, phishing messages, or unauthorized promotional communications;
impersonate another person or misrepresent your identity or affiliation;
collect or track personal information about others without lawful authorization;
scrape, crawl, copy, resell, or exploit the Services in a way that violates these Terms or applicable law; or
interfere with the operation, security, or integrity of the Services or attempt to bypass their security features.

We may suspend or terminate access where we reasonably believe these restrictions have been violated.

SECTION 16 — TERMINATION

You may stop using the Services at any time. We may suspend or terminate your access if you materially breach these Terms, engage in unlawful or fraudulent activity, misuse the Services, or create a security or legal risk.

Termination does not affect rights and obligations that arose before termination, including payment obligations and rights relating to accepted orders. Sections that by their nature should survive termination—including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, and Privacy—will remain in effect.

SECTION 17 — DISCLAIMER OF WARRANTIES

Nothing in these Terms excludes, restricts, or modifies any warranty, guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified. Any express product warranty offered by Drunk Angel and any mandatory consumer protections continue to apply.

General information presented through the Services is provided for informational purposes. Although we make reasonable efforts to keep it accurate and current, we do not warrant that it is complete, accurate, or suitable for every purpose.

To the fullest extent permitted by law and except for any express warranty we provide, the Services are provided “as is” and “as available.” We do not guarantee that the Services will always be available, uninterrupted, secure, or error-free, or that every defect will be corrected. Any implied warranties or conditions are excluded only to the extent that applicable law permits their exclusion.

SECTION 18 — LIMITATION OF LIABILITY

Nothing in these Terms limits or excludes liability for fraud, fraudulent misrepresentation, gross negligence or willful misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited or excluded.

To the fullest extent permitted by law, Drunk Angel and its affiliates, officers, employees, agents, contractors, service providers, and licensors will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for loss of profits, revenue, savings, goodwill, or data, arising from or related to the Services or products purchased through the Services, where such loss was not a reasonably foreseeable result of our breach.

To the fullest extent permitted by law, our aggregate liability arising from or relating to a particular order will not exceed the amount you paid to Drunk Angel for that order. This limitation does not affect any mandatory consumer right or remedy.

SECTION 19 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Drunk Angel and its affiliates, officers, employees, agents, contractors, service providers, and licensors from third-party claims, liabilities, damages, and reasonable costs arising from your material breach of these Terms, your unlawful misuse of the Services, or your infringement of another person’s rights. This section does not require you to indemnify any party for its own negligence, misconduct, or breach of law.

SECTION 20 — SEVERABILITY

If any provision of these Terms is held to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed to the minimum extent necessary. The remaining provisions will continue in effect.

SECTION 21 — WAIVER AND ENTIRE AGREEMENT

A delay or failure to enforce any provision of these Terms is not a waiver of that provision or any other right.

These Terms and the policies incorporated by reference constitute the entire agreement between you and Drunk Angel regarding the Services and supersede prior or contemporaneous communications and proposals concerning the Services. Any ambiguity will not be interpreted against a party solely because that party drafted the language.

SECTION 22 — ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations as part of a merger, acquisition, corporate reorganization, sale of assets, or transfer to an affiliate, provided that doing so does not reduce any mandatory consumer rights.

SECTION 23 — GOVERNING LAW AND DISPUTES

These Terms and any separate agreement through which we provide the Services are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

The courts of Hong Kong will have non-exclusive jurisdiction over disputes arising from or relating to these Terms or the Services. If you are a consumer, this section does not deprive you of any mandatory protection or right to bring proceedings in another court that is available under the law of your habitual residence.

Before starting formal proceedings, we encourage you to contact us at market@drunkangel.com so that we can try to resolve the matter.

SECTION 24 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to the Services, our practices, or applicable law. The current version will be posted on this page with an updated “Last updated” date. Changes apply from the date they are posted unless applicable law requires additional notice or consent.

Your continued use of the Services after an update constitutes acceptance of the revised Terms to the extent permitted by law. Changes will not retroactively reduce rights relating to an order already accepted unless applicable law permits or requires otherwise.