Refund policy
RETURNS
We offer a 60-day return policy, which means you have 60 days from the date you receive your order to request a return.
To be eligible for a return, your item must be in its original condition, unworn or unused, with any original tags attached and in its original packaging. Proof of purchase or your order number may also be required.
To start a return, please contact us at market@drunkangel.com.
If your return is accepted, we will provide instructions on how and where to send your item. Items returned without first requesting a return may not be accepted.
For any questions about returns, please contact us at market@drunkangel.com.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible at market@drunkangel.com so we can review the issue and make it right.
Please include your order number and, when possible, photos showing the issue.
NON-RETURNABLE ITEMS
The following items cannot be returned:
- Personalized or custom-made items
- Gift cards
- Items specifically marked as Final Sale
Please contact us before placing your order if you have questions about whether a particular item is eligible for return.
SALE AND PROMOTIONAL ITEMS
Items purchased during sitewide promotions or with promotional discount codes are eligible for return under our standard return policy unless they are specifically marked Final Sale at the time of purchase.
EXCHANGES
If you would like a different item, size, or style, the fastest option is to return the original item and place a new order once your return has been accepted.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason.
Returned items must be in the same condition in which they were received, unworn or unused, with any original tags attached and in their original packaging. Proof of purchase may also be required.
This right is subject to any applicable exceptions under EU consumer law.
REFUNDS
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at market@drunkangel.com.
