Refund policy
WORLDWIDE RETURNS AND EXCHANGES
We accept returns and exchanges from customers worldwide, in all countries and regions we ship to. You have 30 days from the date you receive your order to request a return or exchange.
We accept returns and exchanges for both defective and non-defective items, including change-of-mind purchases, subject to the eligibility requirements and exclusions below.
To be eligible for a return or exchange, your item must be in its original condition, unworn or unused, with any original tags attached and in its original packaging. Proof of purchase or your order number may also be required.
To start a return or exchange, please contact us at market@drunkangel.com within 30 days of receiving your order. Please include your order number and let us know whether you would like a return or an exchange.
If your request is accepted, we will provide instructions on how and where to send your item. Items returned without first requesting a return or exchange may not be accepted.
For any questions about returns or exchanges, please contact us at market@drunkangel.com.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible at market@drunkangel.com so we can review the issue and make it right.
Please include your order number and, when possible, photos showing the issue.
NON-RETURNABLE ITEMS
The following items are not eligible for return or exchange:
- Personalized or custom-made items
- Gift cards
- Items specifically marked as Final Sale
Please contact us before placing your order if you have questions about whether a particular item is eligible for return or exchange.
SALE AND PROMOTIONAL ITEMS
Items purchased during sitewide promotions or with promotional discount codes are eligible for return or exchange under our standard 30-day policy unless they are specifically marked Final Sale at the time of purchase.
EXCHANGES
We accept exchanges worldwide. If you would like a different item, size, or style, please contact us at market@drunkangel.com within 30 days of receiving your order and tell us which replacement you would like.
Exchanges are subject to the same eligibility requirements and exclusions as returns and to the availability of the replacement item. Once your exchange request is accepted, we will provide return instructions and confirm the next steps. You may also return the original item and place a new order once your return has been accepted.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason.
Returned items must be in the same condition in which they were received, unworn or unused, with any original tags attached and in their original packaging. Proof of purchase may also be required.
This right is subject to any applicable exceptions under EU consumer law.
REFUNDS
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at market@drunkangel.com.
